Terms & Conditions of Booking
BOOKING CONDITIONS
It is important that you read and understand the following booking conditions which form the basis of our contract. All arrangements made between James & Sharon Mullin (the owners) and you, the client, are subject to the following conditions. Please note that it is your responsibility to read the booking conditions. By making a booking for you we presume that you have read, understood and agree to be bound by the booking conditions. If you would like further clarification on these conditions, please call us on 0044 (0)161 831 7330.
RESERVATIONS
At the time of booking, you must state the full names, exact number of persons in the party and age if under 18 (including infants). If the number of persons on arrival exceeds the number booked, the key holder / housekeeper reserves the right to refuse admittance and you will be obliged to arrange your own accommodation. The maximum number of persons occupying the accommodation is strictly limited to that indicated in the accommodation description. In order to ensure that we can offer you the best possible service, please advise us at the time of booking of any disabilities affecting you or any member of your party that might interfere with the ability to make use of the facilities we are offering. When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we issue our confirmation invoice. This contract is made on the terms of these booking conditions, which are governed by English law, and the jurisdiction of the English courts.
PAYMENT
A deposit equal to 25% of the total holiday cost must be paid at the time of the booking. Balance of payment is due 8 weeks prior to departure. If the booking is made less than 8 weeks prior to departure, the total cost of the holiday is payable immediately. Failure to pay / delay in payment will result in the automatic cancellation of your holiday. Cancellation fees will be levied accordingly. A booking is not confirmed until a confirmation invoice is sent to you.
DESCRIPTION
We have done our best to ensure that all descriptions, information and prices are correct and accurate in accordance with the latest information available. Regrettably however, errors do occur, we will therefore confirm all details of your chosen holiday (including price) on our confirmation invoice. Details provided on public facilities, entertainment, local services etc. have been supplied by local tourist offices. This information, together with your travel documents is intended as a guideline. If any changes occur in any of the services or activities included within this information, the owners cannot be held responsible. Some of the communal facilities such as the Spa may not be open in low season, amenities, facilities and activities (shops, cinemas etc.) are not necessarily provided throughout the year and the owners cannot be held responsible for this. Apartment descriptions are subject to variation. The descriptions of accommodation and furnishings have been compiled in good faith and may be suject to change without notice. Regarding bunk beds, please note that the upper bunk is not suitable for children under 6. Tourist classifications correspond to the regulations and practices within France.
PRICES
Our prices are calculated on the basis of known costs. The occupation of accommodation is strictly limited to the number of people stated clearly in the accommodation description. A child or infant is considered as a person. Our website has been compiled with great care, however errors in prices and dates may occur. Prices will be reconfirmed in writing on our confirmation/invoice. In this respect, date/price charts are not contractually binding.
CANCELLATIONS
You must immediately advise the owners of any cancellation and confirm it in writing. You must pay immediately and in full the following cancellations fees. Please note that our booking fee for accommodation only is not refundable :
Prior to date of arrival Cancellation fees:
- 57 or more days deposit
- 56-29 days 30%
- 28-15 days 50%
- 14-08 days 75%
- 07-00 days 100 % of total holiday cost.
Whatever the reason for your cancellation (strikes, bad weather, currency exchange regulations, accident, unemployment, death etc.) the above charges cannot be waived. If you curtail your holiday you will not be entitled to any refund.
IF YOU CHANGE YOUR BOOKING
The owners will do their best to satisfy your request for an alteration to a confirmed reservation. Any request for changes to be made must be in writing from the person who made the booking. We are entitled however to charge a minimum amendment fee of £30 per booking for each alteration.
IF WE CHANGE OR CANCEL YOUR BOOKING
1/Alterations - We will not cancel or make a material alteration to your holiday unless it is necessary to do so as a result of hostilities, political unrest, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or other circumstances amounting to force majeure. In the unlikely event where this is necessary, we shall inform you immediately and offer you a prompt and full refund of any monies paid. 2/ Cancellations - If for any other reason, we are forced to cancel or materially alter your holiday, we shall inform you immediately and offer you a prompt and full refund.
ARRIVAL / DEPARTURE / DOOR ACCESS AND KEYS
All arrivals and departures must take place during the specified times stated on your travel documents, unless otherwise arranged. Arrivals are generally after 3.00pm, departures before 10.00am. Arrivals and departures outside the times specified hours may incur a supplement. You must advise the house keeper / local representative of your travel arrangements, should you not be able to arrive on the planned date / time. The housekeeper / local representative telephone number is supplied with your travel documents and can also be given to you over the phone. In the event of arrivals outside the specified hours stated in our travel documents or failure to adhere to your pre-arranged time of arrival without notifying the housekeeper / local representative, neither the housekeeper / local representative or the owners can be held responsible. No refund or compensation will be given for unused accommodation or services, or for overnight accommodation or services and additional expenses incurred. On arrival, the client must ensure his accommodation is of a satisfactory standard of cleanliness. Should this not be the case, the client must report immediately to the house keeper / local representative in order to rectify the problem. Any subsequent complaints concerning cleanliness will be invalid.
SECURITY DEPOSIT
A breakage / damage deposit of £150 is payable with your final payment and will be refunded to you once an inventory check has been carried out (refunded by post within 14 days of your return). Cheque / debit / credit cards are accepted as forms of payment.
PERSONAL BELONGINGS
Neither the owners or the house keeper / local representative can be held responsible for any theft, loss of, or damage to personal belongings (car, luggage, cameras, skis, cash etc.). Objects or personal effects belonging to the holidaymaker are strictly his/her own responsibility.
LOCAL DISTURBANCES
Clients must respect neighbours while resident in the apartment and when approaching or leaving the chalet. The owners are not responsible for interruption to your holiday due to circumstances of force majeure (e.g. war, threat of war, riot, terrorist activity etc) or for local disturbances beyond our control which we were not aware of eg : lack of electricity, gas or water supply due to strike, drought etc; absence of certain services such as lifts under repair, television breakdown, closure of shops, clubs, restaurants due to holiday, strike, low season etc; noise disturbances, traffic levels (may be high at peak season), dogs in neighbouring accommodation, road work near your accommodation. The owners cannot be held responsible for any building/road work which may occur and no compensation will be justifiable for inconvenience beyond our control. If however the owners knows of any building/road works or any other local disturbances likely to affect your holiday, we will do our utmost to inform you prior to departure.
OUR LIABILITY TO YOU
The holiday featured on our website and other advertising medium is sold on the basis of accommodation only. In the unlikely event of the services described proving to be deficient or to fail, we will consider ourselves to be responsible, where the failures are due to the fault of the owners or our suppliers and this has affected your enjoyment of your holiday. Our liability is limited to the total cost of the holiday accommodation as detailed in our invoice. Please be assured that we have measures in place to protect the personal booking information held by us.
IF YOU HAVE A COMPLAINT
The client must communicate any failure in the performance of the Contract as soon as possible. Any complaint about accommodation must be reported immediately to the house keeper / local representative or the owners who will try to rectify the problem, in order to avoid disruption to the entire stay. If the client is not satisfied, he must request written proof of services not provided or of low standards from the housekeeper / local representative. This written proof must be endorsed by the owners for the refund of any services not supplied. Without this written proof, we cannot guarantee that any complaint will result in a successful outcome. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract. Any complaint must be submitted in writing to the owners within 28 days of the end of the holiday, otherwise your right to claim under this contract might be affected. You must enclose all relevant documents and original certificates. We will acknowledge written complaints within 14 days, and attempt to provide a full response within 28 days. However, in certain cases, it may take longer. Disputes arising out of, or in connection with, this contract which cannot be amicably settled may be referred to arbitration.
SMOKING
Smoking is not permitted in the apartment.
PETS
Pets are most welcome with the prior consent of the owners.